Don’ worry! Japanese people usually study English for some years. But they have just trouble for listening.
So, don’t rush if you need some help here in Japan! They can understand you if you speak slow English.
Also, your first word should be ‘すみません（Sumimasen）’ when you talk to them.
‘すみません(Sumimasen)‘ is the wonderful Japanese to show your respect to others. It is close to mean ‘I am sorry to bother you’. Native Japanese people often use if for their general conversation.
「‘すみません（Sumimasen)’ , how can I get to the KAMATA station? I lost the way..」
「‘すみません（Sumimasen)’ , can I have a glass of water?」
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