2019/03/12
Customers’ Voice

Please check our customers’ voice for your session!

2019/01/16
‘Requests to your adviser’ in reality

Let’s take a look at the real requests to our communication advisers!

2018/11/24
How to use our service!

Check ‘Your prepaid credits’ before bookings

2018/07/08
Check, Change and Cancel your bookings

Changes or Cancellations are due 12 hours prior to your scheduled session.

2018/07/03
How many ticket credits left? When is the due date?

Go to 「Customer area」 ⇒ 「Your prepaid credits」.

2018/06/23
Confirm & Change your registered profile

No confirmation email? No Skype contact from us? Can’t read display?
Check & change your profile!

2018/04/01
Practices at weknow shop (How to book)

(日本語) ご来店による練習会へのご予約方法です。

2018/03/10
Talk to us in Japan via Skype! Personal session FREE Trial!

How to book your Free Trial Session! (One Time Only)

2018/03/10
Enroll discounted Monthly Membership!

Enroll Monthly Membership and enjoy our service! The Best Choice if you use more 10 tickets/month!

2017/12/10
Book an adviser from your available date & time! (Personal session)

You can book a Personal Session even an hour later today.

2017/10/16
We accept Ota-ku Gift Coupon (大田区内共通商品券) .

When you pay for ‘Prepaid packages’

2017/10/10
Reservation

時間を選んでからご予約、又はアドバイザーを選んでからご予約できます。

2017/09/18
Buy Prepaid package tickets

Credit cards, Paypal, Bank transfer and Cash payment on-site are available.

2017/05/05
Add contact in your Skype

Before your session! Make sure you add new adviser in your Skype contacts!

2017/02/17
How to open Skype instant messages during a session.

When using a smart phone, an iPad or small mobile devices etc.. you may say ‘Where are your typing messages?’ during Skype.

2017/02/09
Quick check for your mic & sound

Check your microphone & sound on free Skype service!

2017/02/08
Check your Skype Audio & Camera

Please check your mic, sound & camera before your session!

2016/09/20
When you sign up!

First of all, choose your display language.

2016/08/28
Fix Skype connection problems

How to fix problems with the quality of your Skype connection!

2016/06/05
SERVICE CURRENTLY NOT AVAILABLE: Receive by email (Option if you don’t have a time) !

Are you busy?! You can receive an email without having a session.

2016/05/12
We are a Free Welcome Shop in Kamata, Ota-ku!

Are you lost? Free internet, information and restroom here!

2016/02/28
You need Skype!

We use free Skype for your session! Skype is the most used free internet communication service in the world.

2016/02/04
Customers’ Voice!

Please check Customers’ Voice for ‘weknow’!

2016/01/01
Customers’ voice – 2013/2014/2015

Customers’ voice From 2013 to 2015

2015/12/19
Leave feedback and get a credit!

Give us your feedback and get a 「100 JPY」 credit to your account!

2015/11/04
Check your Online status!

Right before session, make sure your online status is NOT 「Invisible」or 「Offline」.

2015/09/06
Redeem gift voucher!

Redeem a gift voucher you have received!

2015/09/06
Purchase a gift voucher!

Purchase a gift voucher (valid for 6 months) for a loved one!

2015/07/21
Forgot Password? Change Password?

How to reset my password? How to change my password?

2014/07/20
When you book!

Check your adviser’s profile (language) !