- ‘Requests to your adviser’ in reality
Let’s take a look at the real requests to our communication advisers!
- Customers’ Voice
Please check our customers’ voice for your session!
- How to use our service!
Check ‘Your prepaid credits’ before bookings
- Check, Change and Cancel your bookings
Changes or Cancellations are due 12 hours prior to your scheduled session.
- How many ticket credits left? When is the due date?
Go to 「Customer area」 ⇒ 「Your prepaid credits」.
- Confirm & Change your registered profile
No confirmation email? No Skype contact from us? Can’t read display?
Check & change your profile!
- Practices at weknow shop (How to book)
- Talk to us in Japan via Skype! Personal session FREE Trial!
How to book your Free Trial Session! (One Time Only)
- Enroll discounted Monthly Membership!
Enroll Monthly Membership and enjoy our service! The Best Choice if you use more 10 tickets/month!
- Book an adviser from your available date & time! (Personal session)
You can book a Personal Session even an hour later today.
- We accept Ota-ku Gift Coupon (大田区内共通商品券) .
When you pay for ‘Prepaid packages’
- Buy Prepaid package tickets
Credit cards, Paypal, Bank transfer and Cash payment on-site are available.
- Add contact in your Skype
Before your session! Make sure you add new adviser in your Skype contacts!
- How to open Skype instant messages during a session.
When using a smart phone, an iPad or small mobile devices etc.. you may say ‘Where are your typing messages?’ during Skype.
- Quick check for your mic & sound
Check your microphone & sound on free Skype service!
- Check your Skype Audio & Camera
Please check your mic, sound & camera before your session!
- When you sign up!
First of all, choose your display language.
- Fix Skype connection problems
How to fix problems with the quality of your Skype connection!
- SERVICE CURRENTLY NOT AVAILABLE: Receive by email (Option if you don’t have a time) !
Are you busy?! You can receive an email without having a session.
- We are a Free Welcome Shop in Kamata, Ota-ku!
Are you lost? Free internet, information and restroom here!
- You need Skype!
We use free Skype for your session! Skype is the most used free internet communication service in the world.
- Customers’ Voice!
Please check Customers’ Voice for ‘weknow’!
- Customers’ voice – 2013/2014/2015
Customers’ voice From 2013 to 2015
- Leave feedback and get a credit!
Give us your feedback and get a 「100 JPY」 credit to your account!
- Check your Online status！
Right before session, make sure your online status is NOT 「Invisible」or 「Offline」.
- Redeem gift voucher!
Redeem a gift voucher you have received!
- Purchase a gift voucher!
Purchase a gift voucher (valid for 6 months) for a loved one!
- Forgot Password? Change Password?
How to reset my password? How to change my password?
- When you book!
Check your adviser’s profile (language) !