Right before session, make sure your online status is NOT 「Invisible」or 「Offline」.

Change your status to ‘Online’!  

If your status is ‘Invisible’ or ‘Offline’, we may not be able to reach you at the time you booked.  

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You need Skype! Buy Prepaid package (Skype Credits) Check, Change and Cancel your bookings SERVICE CURRENTLY NOT AVAILABLE: Receive by email (Option if you don’t have a time) !